The Operational Excellence Lead is responsible for deploying and sustaining a structured performance management system that drives continuous improvement across the integrated supply chain. This role partners closely with site leaders and cross-functional teams to standardize work, improve performance, optimize costs, and embed a culture of operational excellence across global operations.
Key Responsibilities
- Deploy and integrate the Performance Development System (PDS) to align individual capability development with performance targets
- Establish and lead a structured performance management framework using RCA, GEMBA, KAIZEN, PMS, and Lost Cost Tree methodologies
- Partner with operations, finance, and site leadership to identify priority areas, performance losses, and root causes
- Lead standardized work area design, visual management systems, and zone ownership implementation
- Foster a culture of continuous improvement through coaching, training, and Lean methodologies
- Integrate Total Quality Management (TQM) principles to reduce variability and sustain quality standards
- Develop, monitor, and refine KPIs aligned with business priorities
- Drive productivity initiatives by eliminating waste and resolving operational bottlenecks
- Lead strategic planning and deployment of performance improvement initiatives
- Support world-class customer service through improved efficiency, accuracy, and reliability
