Visitor Experience Team Leader - Gift Shop and Merchandising

Job Locations US-KY-Frankfort
Job Post Information* : Posted Date 3 weeks ago(3/25/2024 5:00 PM)
# of Openings

Company/Location Overview

Buffalo Trace Distillery is a family-owned company based in Franklin County, Kentucky, whose rich distilling tradition dates back to 1787. Buffalo Trace is a fully operational distillery producing bourbon, rye, and vodka on site, and is listed on the National Historic Register. Buffalo Trace has been awarded seven distillery titles since 2000 and has also garnered more than 150 awards for its premium whiskies.

Job Description/Responsibilities

The Visitor Experience Team Leader - Gift Shop & Merchandising is responsible for supervising and facilitating all operations that occur at the Buffalo Trace Distillery Gift Shop including managing and developing Gift Shop Associates. The leader ensures the Gift Shop is always aesthetically pleasing, well stocked, and show ready. The leader strives to create raving fans of Buffalo Trace Distillery by offering exceptional merchandise, world class service, and experiences.



  • Managing and mentoring team members
  • Interview, hire, train and develop team members; provide team with timely feedback, both formal and informal
  • Actively participate in team member performance management
  • Create daily team schedule so that the right people are in the right place at the right time according to business needs
  • Order fullfillment - assist with ordering merchanidse and supplies as needed
  • Model unbeatable customer service from first interaction to follow-up
  • Ensure that operational tasks are completed throughly and efficiently, including restocking, merchandising, inventory cycle counting, cleaning, etc.
  • Conduct opening and closing cash register procedures, make change orders, and create daily cash deposits
  • Collaborate with department leaders to develop short and long-term business plans to meet and exceed KPIs



  • Ability and willingness to work non-traditional hours (nights/weekends)
  • Excellent oral and written communication skills
  • High School diploma or GED equivalent
  • Must be a team player
  • Ability to project a professional image
  • Ability to communicate with all levels of an organization

Preferred Qualifications: 

  • Working knowledge of Microsoft Office Products (Word, Excel, and Outlook)
  • 3 years’ supervisory experience
  • 5 years' in customer service/retail
  • 1 year experience dealing with VIP guests
  • Undergraduate Degree


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