Visitor Experience Team Leader - Tours & Tastings

Buffalo Trace Distillery is a family-owned company based in Franklin County, Kentucky. The distillery’s rich distilling tradition dates back to 1787. Buffalo Trace is a fully operational distillery producing bourbon, rye, and vodka on site, and is listed on the National Historic Register. Buffalo Trace has been awarded several distillery titles since 2000 from such notable publications as Whisky Magazine, Malt Advocate Magazine and Wine Enthusiast Magazine. Buffalo Trace has also garnered more than 170 awards for its wide range of premium whiskies. The distillery is part of the Sazerac family of companies.

For more information, please visit www.buffalotrace.com, www.buffalotracedistillery.com or www.sazerac.com. 

The Visitor Experience Team Leader - Tours & Tastings is responsible for supervising and facilitating all tour and tasting activities that occur at the Distillery; manages all Tour Guides and makes sure special and VIP tours are accommodated. The Team Leader is charged with creating raving fans of Buffalo Trace Distillery and our products through unique and enriching experiences not found anywhere else in the industry.

Responsibilities: 

• Managing and mentoring team members
• Interview, hire, train and develop team members; provide team with timely feedback, both formal and informal
• Actively participate in team member performance management
• Create daily team schedule so that the right people are in the right place at the right time according to business needs
• Order fullfillment - assist with ordering supplies as needed
• Model unbeatable customer service from first interaction to follow-up
• Ensure that operational tasks are completed throughly and efficiently
• Collaborate with department leaders to develop short and long-term business plans to meet and exceed KPIs

REQUIRED QUALIFICATIONS:

• Ability and willingness to work non-traditional hours (nights/weekends)
• Excellent oral & written communication skills
• Undergraduate Degree
• Strong planning and organizational skills
• Ability to project a professional image
• Ability to communicate with all levels fo the organization
• Supervisory experience
• Ability to pick up and/or move objects up to 50 pounds without assistance

PREFERRED QUALIFICATIONS:

• Working knowledge of MS Office Products (Word, Excel and Outlook)
• Three years supervisory experience
• One year experience in customer service, retail
• One year experience dealing with VIP guests